Privacy Policy
Last updated: July 17, 2026
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
3. Information Sharing
We do not sell or rent your personal information. We share information only as needed with service providers that operate the store and complete your requests. These providers include website and ecommerce hosting services, Airwallex and PayPal for payment processing, carriers and fulfillment providers for delivery, and—according to your cookie choices—Google Analytics and Google Ads. Payment providers process payment details under their own privacy terms; PetRemedyUSA does not receive or store your complete card number.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
6. Cookies, Google Services, and Your Choices
Necessary cookies support security, the shopping cart, checkout, account access, payment routing, and storage of your privacy choices. These cookies are required for services you request.
Optional analytics and advertising storage is denied by default. If you grant permission, Google Analytics helps us understand site usage and performance, and Google Ads supports conversion measurement and advertising personalization. These services may receive device and browser information, IP-derived location, page and event information, and online identifiers. Learn how Google uses information from sites that use its services on Google’s partner-sites page.
The cookie panel provides separate Analytics and Advertising choices, as well as Accept all and Necessary only controls. Your choice is stored for up to 180 days. Use the persistent Cookie settings button on any page to review, change, or withdraw consent. Withdrawing consent stops future optional storage; it does not undo processing that occurred while consent was active.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
For privacy questions or requests, email support@petremedyusa.com or use our Contact page. Include enough information for us to identify and respond to the request, but do not send payment-card numbers, passwords, or medical information by email.