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Privacy Policy

Last updated: September 30, 2026.

PetRemedyUSA LLC ("we", "us") respects your privacy. This policy explains what we collect and how we use it.

Information we collect

  • Order information: your name, email address, phone number (optional), shipping address and the items you order.
  • Payment information: payments are processed by Airwallex. We do not receive or store your full card number or other payment credentials. We receive confirmation of payment status.
  • Technical information: basic server logs such as IP address and browser type, used for security and troubleshooting.

How we use information

To process and ship orders, send order and shipping notifications, provide support, prevent fraud and comply with legal obligations.

Sharing

We share information only with service providers that help us operate: our payment processor, our fulfillment partner (name and shipping address to deliver your order) and email delivery services. We do not sell your personal information.

Cookies, advertising and analytics

We use your browser's local storage to keep your shopping cart and to remember your privacy choice. With your permission only, we also load the Google tag (Google Ads and analytics). It uses cookies and similar technologies to measure how our advertising performs, to understand how visitors use the site, and to show relevant ads on Google services. Nothing from Google loads until you click Accept, and you can change your mind at any time using "Your privacy choices" in the footer. We treat a Global Privacy Control signal from your browser as a decline.

The information Google receives (such as pages viewed, products added to cart and purchase value) is handled under Google's privacy policy. Under California and some other state laws, sharing information for cross-context advertising may be considered a "sale" or "sharing" of personal information. You can opt out by choosing Decline. To ask questions or exercise your rights, email support@petremedyusa.com.

Retention and your rights

We keep order records as required for accounting and legal purposes. You can ask to access, correct or delete your personal information by emailing support@petremedyusa.com, subject to legal retention requirements.

Contact

PetRemedyUSA LLC, 171 Pierce Brown Road, Hartwell, GA 30643. Email: support@petremedyusa.com.