Support
Contact PetRemedyUSA
Customer support can help with an order, delivery, return, stock status, or factual information displayed on a product page or label. We cannot diagnose an animal, recommend a medication, or provide individualized dosing instructions. For animal-health or treatment advice, contact a licensed veterinarian familiar with the species.
Get in touch
Customer support
Include your order number when your question concerns an existing order. Do not send a full payment-card number, bank details, account password, or other sensitive credentials by email.
Phone
Hours
Mon–Fri: 9:00 AM–6:00 PM (ET)
Sat: 10:00 AM–2:00 PM (ET)
Sun: Closed
Mailing address
petremedyusa LLC
171 Pierce Brown Road
Hartwell, GA 30643
Quick answers
For the fastest help, check these common questions first.
Where is my order?
Once your order ships, you’ll receive a tracking email. If you didn’t get it, contact us with your order number and we’ll resend it.
What’s your shipping & returns policy?
See our Shipping & Returns page for delivery timelines, return eligibility, and refund details.
Can support tell me which treatment to use?
No. Support can explain the factual information shown on a listing or label, but it cannot diagnose an animal, choose a medicine, or determine a dose. A licensed veterinarian should make those decisions.
Do you ship nationwide?
Yes. We ship to most U.S. addresses. Shipping options and rates are shown at checkout.
How do I update my shipping address?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update it.
Need help now?
We are here to help with your order.
Email support and include your order number when applicable. Do not send payment-card, bank, or account credentials by email.