Support
Contact PetRemedyUSA
Questions about an order, shipping, or choosing the right wellness product? Reach out and we’ll help you get what your pet needs—fast.
Get in touch
Contact details
We’re an online store serving customers nationwide. Use the details below to reach our support team.
Phone
Hours
Mon–Fri: 9:00 AM–6:00 PM (ET)
Sat: 10:00 AM–2:00 PM (ET)
Sun: Closed
Mailing address
PetRemedyUSA Support
1234 Wellness Way, Suite 200
Austin, TX 78701
Quick answers
For the fastest help, check these common questions first.
Where is my order?
Once your order ships, you’ll receive a tracking email. If you didn’t get it, contact us with your order number and we’ll resend it.
What’s your shipping & returns policy?
See our Shipping & Returns page for delivery timelines, return eligibility, and refund details.
Can you help me choose the right product?
Yes—tell us your pet’s species, age, and what you’re trying to support (skin, joints, digestion, etc.). We’ll recommend options from our catalog.
Do you ship nationwide?
Yes. We ship to most U.S. addresses. Shipping options and rates are shown at checkout.
How do I update my shipping address?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update it.
Need help now?
We’re here for you (and your pet).
Send us a message and include your order number (if applicable). We typically respond within 1 business day.