Trusted Fish & Bird Care Products

Most orders ship within 1–2 business days of payment confirmation, excluding weekends and US holidays. Once your package leaves our warehouse, typical carrier transit time is 2–5 business days anywhere in the United States, and a tracking link is emailed to you the moment the label is created, so you can follow the delivery to your door. If you need to change your shipping address after ordering, contact support as soon as possible — changes are usually only possible before the order ships. Availability for PO boxes and APO/FPO addresses depends on the carrier and will show at checkout. If your tracking hasn’t updated for several days or a package appears lost, reach out with your order number and a real person will chase it down for you.

Yes — PetRemedyUSA ships to customers across all of the United States. Shipping rates are calculated at checkout based on your delivery address, package weight, and the shipping method you choose, so what you see at checkout is exactly what you pay. Every order includes tracking regardless of the method selected. We currently serve US fish keepers and bird owners only, so international checkout is not available. Orders placed on weekends or holidays begin processing the next business day. If your address is not supported by a particular carrier — which can happen with some PO boxes or military addresses — checkout will show the options that do work, and our support team can help you find an alternative if nothing suits.

Do not use the item. Keep the packaging, take clear photos of the item and label, and contact support with your order number so the discrepancy can be reviewed.

You can return unopened, unused items in their original packaging within 30 days of delivery. For health and safety reasons, opened consumables generally can’t be returned — the seal is your product’s integrity guarantee. Starting a return is simple: contact our support team with your order number and the reason, and we’ll walk you through the next steps; approved refunds go back to your original payment method. If your order arrived damaged, contact us right away with a photo of the package and product, and we’ll arrange a replacement or refund — that’s on us, not you. Full details, including eligibility and processing times, are on our Shipping & Returns page.