Shipping & Returns
Clear shipping and return information
Last updated: July 17, 2026
Find shipping times, costs, tracking info, and our return policy for PetRemedyUSA orders.
Shipping overview
We ship orders to customers across the United States. Shipping options and rates are shown at checkout based on your address and cart. Once your order ships, you’ll receive a confirmation email with tracking details.
Processing & delivery times
Most orders are processed within 1–2 business days. Delivery time depends on the shipping method selected at checkout and carrier transit times.
1–2
Business days to process
2–5
Business days (typical transit)
24/7
Order status via tracking
Shipping details
Quick answers to common shipping questions.
How much does shipping cost?
Shipping rates are calculated at checkout based on your delivery address, package weight, and selected shipping method.
Do you offer free shipping?
Free shipping promotions may be available from time to time and will be clearly shown in your cart/checkout when applicable.
When will my order ship?
Orders typically ship within 1–2 business days after payment is confirmed (excluding weekends and holidays).
How do I track my order?
Once your order ships, we’ll email you a tracking link. You can also check your order status from your account (if you created one at checkout).
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, contact support as soon as possible and we’ll do our best to help. Once shipped, address changes may not be possible.
Do you ship to PO boxes or APO/FPO?
Availability depends on the carrier and shipping method. If your address isn’t supported, you’ll see that during checkout—contact us and we’ll help find an option.
Returns & refunds
If something isn’t right, we’ll help make it right.
What’s your return window?
You can request a return within 30 days of delivery for eligible items.
What items are eligible for return?
Unopened, unused items in their original packaging are eligible when the return is requested within 30 days of delivery. Opened or used consumables are not returnable unless the item arrived damaged, defective, or incorrect.
How do I start a return?
Contact our support team with your order number and the item(s) you’d like to return. We’ll provide next steps and, if applicable, a return authorization.
When will I receive my refund?
After we receive and inspect your return, refunds are typically issued to the original payment method within 5–10 business days (timing may vary by bank/card issuer).
Do you cover return shipping?
If the item arrived damaged, defective, or incorrect, contact support with your order number and clear photos; we will arrange the resolution and cover required return shipping. For an eligible change-of-mind return, the customer pays return shipping.
Questions about an order, delivery, or return?
Contact customer support and include your order number.