Natural de-stress & calming solution for pets

Purchase Info

Delivery, Security and Prompt Service

Choose the products you wish to purchase by browsing the website using the product categories or search facilities. You can easily edit or delete items from your shopping basket by going to the ‘Your Cart’ page.


1. Completing Your Transaction

Once you are happy with your selection proceed to the checkout where you will be required to provide your name, address, delivery and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have any queries regarding your order please contact Customer Services via email or telephone 1-800-503-3914.


2. Delivery Info
Delivery Time
We dispatch all consignments on a same day or next working day basis.  Providing an item is in stock, we endeavour to dispatch all orders received by midday on the same day. We dispatch orders Monday to Friday and do not dispatch at weekends.

Carriage Charges
We use a variety of carriage methods to ensure that the most efficient service is always used for your selection, this will be USPS (United States Postal Service) or UPS depending on quantity. Our carriage charges depend on a number of factors including the weight and size of the consignment.

Tracking Your Order
If there is any delay in receiving your order and you would like to track it, please telephone our Customer Service number 1-800-503-3914 or email us at and we will be delighted to assist you with tracking all USA deliveries and resolve any problem with that delivery.


3. Your Contract with Us
When you place an order online with this site you are making an offer to buy goods. We will then send you an email acknowledging that we have received your order. Once we have checked stock availability and prices we will send you our dispatch email to confirm we have accepted the order and that a contract has been made with us. When a delivery is delayed due to stock availability or unforeseen factors we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely dispatch date and you may cancel your order if this is unacceptable. If you decide to cancel your order under these circumstances we will refund to your card within 24 hours. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.


4. 100% Money Back Guarantee

If for any reason you are not completely satisfied with your purchase, you may return it within 7 days for a refund of your purchase price.

Note: For purchases made through other online or store retailers, please contact retailer directly for their specific return policy.

For purchases made through contact Customer Care on 1-800-503-3914 or email

STEP 1: Locate your original order number. If you do not have your number on hand call USA 1-800-503-3914 or write to

STEP 2: Include a reason for the return and ship your product to us with the order number written prominently on the package. Use a service that issues you a tracking number, such as FedEx® or UPS®.

STEP 3: Upon receipt of the product, we’ll issue you a credit for your order. If you want to place a new order, just give us a call or place a new order on our website.

Your return is subject to certain conditions.


5. Faulty Goods

If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.


6. Payment

We accept the following credit and debit cards:



Our website accepts payment via the PayPal gateway, however it is not necessary to have a PayPal account to place an order.  If you do not wish to use a PayPal account, simply click the ‘pay by credit or debit card’ option at the checkout stage.


7. VAT

All our prices are inclusive of VAT.

Secure Payment Gateway

All card payments are taken through PayPal. This means you can have complete peace of mind knowing that your payment is being handled securely and efficiently. At the end of the checkout steps you will be taken to PayPal payment page where you will be asked to enter your card details. Pet Remedy USA will then confirm your successful order via email.


We use cookies, just to track visits to our website, but we do not store any personal details.  For more information on cookies please contact us.


The Information you provide is used purely to process your order. If you check the ‘Add me to your mailing list” option we will advise you from time to time by email of relevant product offers.